Customer Case Studies

How leading leisure travel brands and outbound tour operators use Pathfndr Constellation and Vector to quote faster, unify contracted and global inventory, and turn more enquiries into bookings.

SOTC Travel Limited: SOTC Turned Every Consultant into a Destination Specialist, Every Enquiry into a Live, Priced Itinerary and Every Confirmed Change into a Booking

How SOTC Travel Limited cut time to first quotation from 24 hours to within 15 minutes, answered 100% of enquiries with a priced, bookable itinerary on the first interaction, and reduced new-consultant ramp time from 3 months to 1 week. "Our consultants can open a conversation about anywhere in the world now. If a customer comes to us with nothing more than a region and a month in mind, we can put a priced, bookable itinerary in front of them while they are still on the call — and it is no longer a question of who on the floor knows that destination." — Himanshu Sampat, Vice President – Sales, SOTC Travel Limited.

Houseoftours.com LLC: houseoftours.com Extended Its Middle East Contracting Advantage to Global Inventory Without Rebuilding Its Supplier Stack

How Houseoftours.com LLC combined its direct Middle East DMC contracts with Pathfndr-integrated global supply and custom supplier integrations inside one dynamic packaging environment. "Pathfndr understood very quickly that our DMC relationships were an advantage to preserve, not a model to replace. Their team was responsive, moved quickly on our requirements and was open to integrating the suppliers that mattered to us. The platform gave us broader global reach, but the way the team worked with us is what made that expansion practical." — Sreenath Sasidharan, General Manager, houseoftours.com LLC.

Wizz Holidays: Wizz Holidays and Pathfndr Co-created a Nationwide Enablement Program for Dynamic Holiday Selling

How Wizz Holidays and Pathfndr’s Customer Success team co-created a multilingual dynamic holiday selling enablement program across 7 Indian operational zones, delivering 33 live sessions and 1,372 cumulative attendances. "Pathfndr did not approach this as a standard software rollout. Their Customer Success team took the time to understand how our organization works and what we wanted to achieve, then worked with us to build a practical plan for our teams. They moved quickly, adapted the program for different regions and languages, and continued supporting the rollout well beyond the original training commitment. That willingness to understand our needs, adapt quickly and remain committed to the outcome is the kind of partnership we value." — John George, National Head – Travel & Tours, Wizz Holidays.

Thomas Cook India Limited: Thomas Cook India Limited Cut Multi-Component Quotation Time from Days to Minutes by Consolidating Contracted and Online Inventory

How Thomas Cook India Limited brought offline contracted rates and live online inventory into a single Constellation Enterprise workflow with unified order management and traceable booking ownership.