Wizz Holidays and Pathfndr Co-created a Nationwide Enablement Program for Dynamic Holiday Selling

How Wizz Holidays and Pathfndr’s Customer Success team co-created a multilingual dynamic holiday selling enablement program across 7 Indian operational zones, delivering 33 live sessions and 1,372 cumulative attendances.

Challenge

Wizz Holidays serves travelers across flights, hotels, visas, foreign exchange, insurance and holiday packages, and wanted to build consultative holiday-selling capability consistently across its multilingual national workforce.

Solution

John George and the Wizz Holidays leadership team partnered with Pathfndr’s Customer Success team to design and execute a regional, multilingual enablement rollout covering the complete dynamic holiday selling workflow in Constellation.

Results

33 multilingual training sessions delivered across seven Indian operational zones, 1,372 cumulative attendances (averaging 42 participants per session, peak of 78), and 66 to 82.5 hours of live instruction well beyond the contracted allocation.

In Their Words

"Pathfndr did not approach this as a standard software rollout. Their Customer Success team took the time to understand how our organization works and what we wanted to achieve, then worked with us to build a practical plan for our teams. They moved quickly, adapted the program for different regions and languages, and continued supporting the rollout well beyond the original training commitment. That willingness to understand our needs, adapt quickly and remain committed to the outcome is the kind of partnership we value." — John George, National Head – Travel & Tours, Wizz Holidays