Thomas Cook India Limited Cut Multi-Component Quotation Time from Days to Minutes by Consolidating Contracted and Online Inventory

How Thomas Cook India Limited brought offline contracted rates and live online inventory into a single Constellation Enterprise workflow with unified order management and traceable booking ownership.

Challenge

At enterprise booking volumes, sales teams worked across multiple supplier systems to build, quote, confirm, amend, or cancel trips. Contracted rates sat apart from live online inventory, and mid-conversation customer revisions required rebuilding itineraries across systems.

Solution

Thomas Cook used the Pathfndr Offline Inventory module within Constellation Enterprise to upload contracted activity rates alongside live online inventory in one workflow, backed by a single order management layer with traceable quotation IDs and Ops/Seller ownership tags.

Results

Reduced time to build and confirm multi-component quotations from days to minutes, faster turnaround on revised quotations, substantial increase in change requests handled without rebuilding from scratch, and fewer manual touchpoints per booking amendment.